Associate - Operations

Job Description:The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issues.
Executes Issue/Query Resolution
Ensuring proper documentation and follow-ups
Identify, share, and implement process Improvements
All Service Level Agreements (SLA) are met (workflow closeout, etc.)
Ensure information is processed in an accurate and timely manner in order to achieve agreed
Good typing skills with speed of 35-40WPM
Good Oral & written communication Skills
Ability to work in Different Shift (Especially Night Shifts)
Prior provider related knowledge would be advantage.
Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems.
Flexibility of shift requirement as per business need
Ability to meet deadlines
Ability to work cooperatively with other staff and work well under pressure
Occasional extended work hours/weekends to meet deadlines
Ongoing delivery of quality service
Ensure service accuracy through compliance (TAT)
Maintain documentation of SOP's/Operating Instructions
Identify, share, and implement process Improvements
Participation in training sessions, presentations and meetings.Qualifications:

• Ability to work evening/night shifts.
• Shows flexibility to adapt to the changing needs of the business
• Occasional extended work hours/weekends to meet deadlines
• Participation in training sessions, presentations and meetings
• Willing to travel through company provided coaches or cabs
• Alignment to Gurgaon or Noida basis business requirement.

Location:

This position can be based in any of the following locations:

Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday