Associate Operations Director (Remote)

The Opportunity

The Associate Operations Director oversees and assists in the coordination, preparation, and delivery of the Investment Sales team’s marketing deliverables and communication with existing and future clients and is accountable for the accuracy, presentation quality, and on-time delivery of all the team’s deliverables. The Associate Operations Director works with leadership and team members to continually identify and improve the sales cycle time and related processes, while also helping to scale and grow the team’s pipeline and related support. The Associate Operations Director must be a highly organized individual that has an innate ability to keep tasks and teammates on track. They serve as the main point of contact and connection between the producers, clients, and support resources.

What you will do

• Responsible for managing the inner workings of the team’s operations
• Oversees the BOV & OM process utilizing existing support resources, including marketing, research, and other teams
• Coordinates and prioritizes due dates and delivery with current book of business
• Monitors and manages workflow, identifying & implementing efficiencies
• Participates in national peer calls and meetings – employs best practices, shares information with team members & informs producers of impending changes – supporting the business
• Works in tandem with regional business partners to maintain organizational trust and a collaborative work environment
• Coordinates pitch presentations for clients; potential to attend/support
• Oversees successful closing activities of all listings – working with the team’s Transaction Manager
• Supports various team marketing initiatives – runs team brainstorming sessions to generate new ideas and concepts; analyzes competition for fresh ideas
• Coordinates Marketing/PR Materials and client events/outreach
• Works to keep necessary team information current in business systems and performs write-ups for other industry publications/requests
• Screens, disseminates, and translates incoming internal/external referrals, as needed
• Other duties as assigned.

What you will need to be successful

• Strategic thinker with ability to look at situations from differing points of view; able to challenge decisions as appropriate; persuasive with details and facts
• Excellent interpersonal skills with strong internal and external customer service skills
• Excellent project management ability
• Strong analytical/problem solving ability
• Must be able to delegate effectively, as well as be organized, resourceful, flexible, task-oriented/driven to closure and can thrive under pressure
• Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment
• Excellent communication skills both verbal and written
• Tech savvy and proficient across multiple platforms and applications. Skilled in MS Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of Adobe Creative Suite (Photoshop and InDesign) preferred
• Thrives in a fast-paced team environment
• Comfortable taking charge and dealing with ambiguity to achieve successful outcomes
• Bachelor’s degree or equivalent, Master’s degree preferred

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