Associate, Operations & Strategy

Operations and Strategy Associate 

The Operations and Strategy Associate will support standardizing and scaling operations across our CKCC markets. This individual will focus on external provider partnerships, program development, and ongoing market operations. The Operations and Strategy Associate will create and implement strategies across markets, ensuring a consistent Strive experience for our partners and clinicians. The Associate will work closely with central operations, clinical leadership and market leadership.  

Essential Functions

• Supports day-to-day operations of the SCP team
• Works closely with the Strive Market Operations Lead and Clinical Market Lead across markets to ensure execution of the market network strategy
• Work with provider partners to meet their unique requirements
• Identifies opportunities for improvement of provider performance by analyzing, interpreting, and communicating utilization and quality metrics.
• Provides input to strategy for clinical integration with key provider partners in each market, including the build out of collaborative clinical workflows when needed
• Partner with market leadership to develop consistently high-quality deliverables that meet client expectations
• Contributes to strategies and project plans for CKCC-specific initiatives, including clinician workflows
• Collaborates with internal cross-functional teams to support provider performance and resolve barriers and challenges.

Minimum Qualifications

• 2+ years of experience in consulting or operations 
• Bachelor’s degree in healthcare-related field or business administration 
• Business travel
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred Qualifications

• Experience working in healthcare, with provider experience a plus 
• Experience designing and implementing clinical protocols and workflows preferred 
• Experience working with virtual teams  
• Demonstrated ability to utilize data to drive performance and outcomes 
• Ability to teach, strong organizational skills, excellent communication, customer service, relationship development, results orientation, team building and decision-making.