Associate, Operations (Success)

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make:

• Lead and execute on critical analytical and technical programs related to operational processes to enhance sales productivity
• Act as a key partner to sales, onboarding, and success stakeholders to address the current state of the business and changes to help support new strategies
• Work directly with external partners to address tool improvements and additions depending on business needs and impact that tool is driving
• Create business requirement documentation and problem statements based on stakeholder feedback to articulate process improvements
• Analyze financial impact and productivity impact of current tools and processes
• Create dashboards and reports to improve productivity and inform leadership of rep activity, analyze report data
• Write standard operating procedures and create materials to communicate process changes

What You Bring To The Table:

• 2+ years in Sales Operations with a proven track record of process implementation and problem-solving
• Previous work experience and working knowledge of Customer Success teams
• Business degree or related curriculum is preferred
• Experience managing projects that work with multiple stakeholders and departments
• Comfortable taking charge in a room with high level management and establishing an action plan
• Process-oriented mindset and ability to operate in a fast-growth, fast-paced environment with a great amount of ambiguity
• Ability to define critical metrics and measure success of the projects / initiatives
• Ability to work cross functionally and desire to drive adoption and buy-in of new plans and initiatives
• Ability to balance multiple priorities while continuing to move initiatives forward
• Exceptional communication skills and strong analytical, planning, and problem-solving aptitude
• Proficiency with Salesforce CRM
• Proficiency with data analysis tools (Excel, SQL, and Tableau) preferred

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Colorado Salary Range: $64,000 - 83,500
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].