Associate Partner Operations Analyst

“At Mimecast, we don't just offer a job; we present a thrilling opportunity to be at the forefront of shaping the future of cyber resilience. Your expertise, dedication, and passion will make an impactful difference, not just for our clients but for the cybersecurity landscape. We look forward to welcoming you to our dynamic team!”

What You'll Do

As a key member of our Global Partner Operations team, the APAC Partner Operations Analyst is a highly visible role that will support our channel sales teams across the APAC region. This role involves working closely with channel sales directors and account managers to handle a variety of responsibilities, including supporting leads, deal registrations, partner onboarding, business performance reviews, pricing, pipeline management, and KPI tracking. You will be crucial in maintaining accurate information across various sales tools, troubleshooting issues, and enhancing the efficiency of our partner operations. Reporting directly to the Head of Global Partner Operations, you will be instrumental in supporting our growing APAC region.

Key Responsibilities:

• Channel Sales Support: Provide wide-ranging operational support to the APAC Channel Sales and Executive team – assisting them with the execution of business strategies, partner program and measurement of success.

• Data Management: Ensure accurate and up-to-date data in partner systems including the partner portal, CRM, DocuSign, and other relevant tools.

• Channel Partner Support: Provide operational support to channel partners, including onboarding, training, and ongoing assistance to ensure successful partnerships.

• Enforce proper pipeline lead conversion, deal registration management, partner onboarding, price/quote execution, system set up, acting as a subject matter expert and ensuring adherence to global best practice guidelines.

• Participate in weekly meetings to advise on critical issues

• Compiling accurate channel sales reports on a as needed basis

• Collaborate with the Business Intelligence, Finance, APAC Sales and other Sales Operations teams to provide ad-hoc analysis, investigate problems and/or validate business decisions.

• Actively support in the testing, development and regional roll-out of Sales-related systems

What You'll Bring

• Previous experience in a Partner/Channel Operations or Sales Operations (or similar Operational) function

• Exceptional attention to detail with a focus on data accuracy.

• Strong problem-solving and collaboration abilities.

• Proven capability to work with multiple teams and build effective partnerships.

• Able to manage multiple concurrent projects and drive initiatives in a cross-functional environment

• Ability to thrive in a fast-paced environment.

• Practical experience in using Mircosoft Excel, CRM and Business Intelligence systems (particularly SFDC and Tableau or other Business Intelligence tools)

• Analytical and curious mindset with a methodical and diligent approach.

• High level of integrity and accountability.

• Effective time management and prioritization skills.

What We Bring

We are Mimecasters. And we are alive with purpose.

Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards, and a company culture you’ll find it difficult not to fall in love with.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.