Team: Trust & Safety
Spotify Trust & Safety is dedicated to building a platform that is safe for users and creators, and true to our values.
We’re looking for an Associate Policy Support Specialist to join our growing JAPAC Policy Enforcement Operations team. In this role, you’ll support day-to-day policy enforcement by reviewing content, handling escalations, monitoring risk trends, and turning data into actionable insights. Your work will help ensure Spotify remains a safe, positive experience for everyone.
What You'll Do
Review reported content and conduct timely, objective investigations to ensure it aligns with Spotify’s policies
Triage and manage high-priority or sensitive escalations, collaborating with internal stakeholders to drive resolution
Support vendor partners and operations teams by providing clear enforcement guidance and contributing to training efforts
Partner with policy and cross-functional teams to improve workflows, increase efficiency, and address root causes of complex cases
Analyze operational data and trends to identify risks and recommend improvements to enforcement processes
Contribute ideas for integrating AI and automation to enhance moderation quality and scalability
Share updates and insights with stakeholders, helping align teams and advocate for Trust & Safety priorities
Who You Are
You have a degree or equivalent practical experience in a relevant field
You have a minimum of 1+ years of experience in Trust & Safety, content moderation, or a related operations environment, including reviewing sensitive or potentially disturbing content
You know how to manage queues and handle cases using case management or ticketing systems
You have experience handling urgent, high-priority cases and driving them through to resolution
You use data and metrics to inform decisions and identify opportunities for improvement
You communicate clearly and collaborate effectively with stakeholders across teams, regions, and time zones
You are organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
You are adaptable and comfortable working in an evolving operational landscape
You have proficiency in English; additional Southeast Asian language skills are a plus
You care about creating a safe and inclusive experience for users and creators, with an understanding of online safety and freedom of expression
Where You'll Be
This role is based in Singapore
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
This role follows an early shift schedule 7:00 AM – 4:00 PM SGT
Occasional weekend or holiday on-call support may be required