Associate Principal, End User Experience

What You'll Do

OCC is seeking an individual who would be responsible for discovering, synthesizing, and analyzing information from a variety of internal and external sources, including tools, processes, documentation, and stakeholders. The ideal candidate is a proven change agent that demonstrates the ability to solve complex problems through logical, digestible solutions that deliver key value to our stakeholders. Additionally, this individual must be comfortable communicating to all levels of the organization as well as inside and outside the organization. Skills that are foundational to the success of this role include, but are not limited to, communication, analytical, problem solving, process modelling, facilitation, elicitation, scope management, leadership and agile mindset.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Act as a partner to both the business and the technology teams

• Identify scope gaps and missing requirements by acquiring an in depth understanding of current state

• Regularly engage in agile activities including sprint planning and backlog grooming. Act as an advisor to the Product owner regarding next steps and approvals

• Adhere to analysis best practices for epics and user stories

• Assists in developing and maintaining policies, standards, guidelines and documentation to ensure that a consistent framework is applied across the enterprise

• Ensure collective team efforts are measurable and support continuous improvement

• Remove barriers and obstacles from end user technology to enable the business

• Collaborate with team and SMEs to identify process pain points and opportunities to improve efficiency

• Analyze impact from process changes to risks and controls within processes

• Manage expectations and report project progress to stakeholders, team members, and management

• Perform other duties as assigned

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Foundational understanding of Agile and scaling Agile practices

• Demonstrated experience using planning and project management tools like Jira & Confluence

• [Required] Understanding of risk and controls within processes

• [Required] Proven ability to communicate effectively with stakeholders, team, and leadership

• [Required] Ability to work proactively in identifying risks and proposing solutions

• [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

• [Required] Strong presentation and communication skills

• [Required] Strong analytical skills with an interest in designing innovative solutions

• [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel

Technical Skills:

• [Required] Project planning tools like MS Project, ServiceNow or Jira Plans
• [Required] Confluence administration and Jira reporting
• [Preferred] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset
• [Preferred] 3-5 years working in role as Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach

Education and/or Experience:

• [Required] Bachelor’s degree in Technology or Business Administration Field

• [Required] Minimum 1-3 years working as a business or system analyst (BA/SA)

Certificates or Licenses:

• N/A

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision