Associate Principal Engineer

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Leadership & Team Management:

Lead and manage the Cloud & Infrastructure Hosting operations team, providing guidance, mentoring and support.

Ensure team members are well-equipped and trained to handle the evolving cloud and Infrastructure Mgmt. environment.

Perform Technical and capability assessment of team, training needs, onboarding of new team members.

Foster a culture of continuous improvement, accountability, and teamwork.

Operational Oversight:

Oversee the daily operations of cloud and infrastructure environments, ensuring throughput, reliability, and performance.

Manage and monitor cloud and infrastructure environments, troubleshooting incidents, managing outage bridge, coordination between multiple teams for issue resolution, leading root cause analysis for Critical service issues.

Communicate operational performance, incident status, and improvement plans to management and stakeholders.

Ensure service-level agreements (SLAs) are met and reported to key stakeholders.

Security & Compliance:

Knowledgeable of security standards and regulatory requirements for cloud and on collocation environments.

Knowledgeable on security risks/threats, vulnerability management, encryption, High Availability and Disaster Recovery plans.

Communication:

Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.

Coordination between geographically distributed teams across multiple time-zones to ensure service levels and hand-offs are efficiently performed.

Process Improvement:

Develop and refine operational processes based on ITIL standards, aiming for efficiency, scalability, and reliability.

Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.

Qualifications

Must have Skills: Cloud architecture (Capable), Azure DevOps (Strong).