Associate Principal, Service Management

What You

The Associate Principal - Service Management (ServiceNow Developer) will be responsible for the development and delivery of business features on the PaaS/SaaS technologies within the IT Service Management team at OCC. This role will work within an existing Platform team to architect, design, develop and deploy solutions utilizing the platforms we maintain. This role will be integral to administering and improving the out of box ServiceNow Discovery Configuration for a mature and evolving infrastructure landscape. This role will also provide mentorship to our other team members around platform best-practices and delivery velocity. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business, technical and non-technical professionals in an agile environment.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Responsible for the administration and development of ServiceNow Discovery and integration with federated discovery sources

• Contribute to design, technical direction, and architecture to build fit for purpose solutions

• Actively participates in creation and review of both business and technical user stories, providing constructive feedback and input on both work effort estimation as well as architecture/design improvements

• Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc.

• Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented

• Writes unit and integration tests to maintain quality technology improvements

• Performs application and project risk analysis and recommends quality improvements

• Write automation scripts using common automation tools

• Interface with 3rd party applications using API’s.

• Participates in or leads projects of medium to high complexity.

Supervisory Responsibilities:

• N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• 5 years experience in implementing ServiceNow or similar platforms for ITSM and related modules

• Comprehensive understanding and background in ServiceNow Discovery, including designing and implementing MID-Servers, Cloud Discovery, and how it should populate the CMDB

• 3 years hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.

• Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation

• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST

• System administration experience using SHELL/BASH and / or PowerShell

• Familiarity with XML and JSON/script language concepts

• Strong analytical and problem-solving ability

• Resourceful, takes the initiative to accomplish goals and objectives

• Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) – Discovery

• ITIL Foundation certified

Technical Skills:

•  Strong understanding of:

  • Various IT systems

  • Cloud technologies

  • ServiceNow Administration

  • ServiceNow Discovery

  • Solid understanding of systems administration

  • Solid understanding of network technologies

Education and/or Experience:

• Bachelor's degree in a related area

• 7-10 years of related experience

  • Minimum 7 years experience working in an IT related field

  • Minimum 5 years experience working with ServiceNow

Certificates or Licenses:

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist – Discovery

• ITIL Foundation certified

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures, and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision