Associate Product Manager

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

• Collaborate with architects, engineers, and operations team, creating and maintaining feature backlog of infrastructure enhancements and production fixes
• Work closely with stakeholders and coordinate with operations teams to restore service while minimizing harm
• Participate in envisioning sessions to understand platform growth, formulating and delivering solutions to ensure platform scalability to meet volume targets
• Communicate system interruptions and maintain relationships with external teams during periods of system outages
• Translate business requirements into units of work to be accomplished by operations and development teams

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

• 3+ years of experience in Technical project or product management with background of SRE/DevOps, cloud infrastructure, distributed systems, network routing and architecture, high availability engineering etc.
• A desire to continuously learn about internal systems and new technologies to be able to understand and suggest enhancement to current and planned system expansion
• Strong prioritization and organizational skills with ability to translate product roadmap features into well-defined product requirements/user stories and acceptance test criteria.
• Strong written and verbal communication skills, being able to communicate at a technical or summary level depending on target audience
• An ability to facilitate meetings with internal and external stakeholders with peer, architects, business stakeholders, and engineers
• Knows agile best practices and executes them to move the product forward in a fast-paced product development environment.
• Excellent digital collaboration skills, being able to work across multiple geographic regions and time zones using various internet-based tools
• Skilled collaborator, and influencer with ability to challenge the status quo from within.
• Work closely with stakeholders (such as engineering & product community, production support, business development
• Knowledge of financial services or credit card processing is desirable
• A bachelor's degree in a technical or business-related field, or equivalent work experience in a software of financial industry

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.