Associate Product Manager (Digital Experiences) - Remote

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Job Title

Associate Product Manager (Digital Experiences) - Remote

Requisition Number

R6349 Associate Product Manager (Digital Experiences) - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Associate Product Manager (Digital Experiences). Join us and support CSAA IG in achieving our goals!

Your Role: As an Associate Project Manager in Product Delivery, you will play a critical role in driving profitable growth through the development of top-tier digital experiences that incorporate strong underwriting strategies. You will be responsible for driving the successful research, design, requirements, and delivery of various projects aimed at enhancing the digital insurance quote/bind/bundle experience across multiple personal lines products. As well as collaborate with cross-functional teams and contribute to the achievement of strategic objectives.

Your work:

Digital Experiences

• Lead competitive analysis and drives understanding of digital consumer behavior for multiple personal lines products.
• Monitor digital experience performance (e.g., conversion rates, mix of business, and financials), helps develop/improve reporting, and manages up on key issues or emerging trends.
• Monitor defects and partners with IT to manage defects to resolution.
• Proactively seeks opportunities to improve processes and partners across the company to develop and deploy solutions.
• Develop new digital experience enhancements and A/B test criteria based on knowledge of products, consumers, technology, and competition.
• Lead cross-functional stakeholder meetings and communicate project progress effectively.
• Collaborate with different teams, including Product Design, Marketing, State Management, IT, Operations, and other key stakeholders to ensure project success.
• Deliver experiences that delight the customer base.

Strategic Innovation and Leadership

• Stay up to date with understanding the industry perspective, emerging technologies, and key competitors.
• Research vendors and strategic partnerships to further innovation and efficiency.
• Identify opportunities to streamline process, implement advanced technologies, and enhanced risk assessment methodologies.
• Provide thought leadership and recommendations to senior leadership.
• Interact directly with highest levels of leadership in the company.

Market Execution

• Assist and leads digital experience implementations.
• Develop final recommendations effective achievement of objectives.
• Coordinate stakeholder communication in partnership with Change Management.
• Monitor performance in direct-to-consumer channel to understand conversion rates, quality of business written, and financial performance.

Required Experience, Education and Skills

• Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience.
• 5+ years of professional product management/analytical experience working with insurance products or consumer product/services.
• In-depth knowledge of product management, marketing strategy and principles, and strategic planning.
• Strong understanding of the digital insurance quote/bind/bundle experiences, competitor experiences, and market trends and opportunities.
• Ability to thrive in a fast-paced and dynamic work environment.
• Excellent business and technical writing skills (e.g., proposals, presentations, business requirements, Microsoft Office).
• Extensive financial analysis experience - skilled in budgets, cost estimates, cost benefit analysis, and reporting.
• Expert knowledge in project management techniques and processes.
• Effective communication, presentation, negotiation, problem solving, and persuasion skills.

What would make us excited about you?

• Advanced degree in related field and/or CPCU designation
• Proficiency with digital performance tools such as Mixpanel and Quantum Metric.
• Proficiency in SAS, SQL, Python, Snowflake, Visual Basic, Power BI and various structured analysis and design techniques.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $110,000 -$123,000. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $99,000-$147,000. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Must have authorization to work indefinitely in the US.

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