Associate Product Manager, In-Store Integrations

Reporting to the Product Manager, the Associate Product Manager will work with designers, engineers, and our CX team to build solutions that can be used across a broad range of enterprise-sized customers who use our digital ordering platform. If you excel in a culture of ownership and new ideas, this is the role for you!

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Be Doing

• Contribute to ongoing definition, prioritization, and planning of the In-Store product roadmap, incorporating product innovations, marketplace needs, client feedback, and internal requests
• Work with our Partnerships, Customer Success, and Sales Team to understand the problems, pain points, and opportunities that our existing clients and prospects face with third-party marketplace ordering
• Consult on solutions for our clients and prospects, which includes Olo's existing products and features, in addition to investigating and scoping new feature requests
• Conduct frequent client outreach projects to identify system innovations that would solve operational problems for restaurants
• Coordinate with our POS partners to ensure we are able to support product enhancements
• Perform feasibility research against partner integrations to validate how new features should interact with the InStore POS systems
• Compose detailed documentation for released features
• Demo completed work to internal and external stakeholders
• Create data dashboards to help track metrics of completed features and identify opportunity areas
• Troubleshoot integration pain points to identify opportunities for improvement

What We'll Expect From You

• Collaborate with stakeholders across our entire organization, from the CEO to the Systems Architect to Customer Support to Sales
• Seek to understand the Product Manager role for a software technology company that operates in an Agile process framework
• Collaborate with fellow Product Managers and Engineering teams to build project plans and timelines and manage against those timelines to ensure that you ship the right products at the right time with the right quality
• Proactive communication; you’re able to keep several stakeholders up-to-date on ongoing plans and future opportunities; you’ll find ways to explain complex scenarios/functionality in ways that non-technical people can understand
• Willingness to get technical and dive into the weeds of our integration in order to find opportunities to optimize processes and workflows
• Staying up-to-date on the restaurant tech market, knowing who the major players are, and able to articulate their unique value propositions
• Curiosity and drive to understand the needs of several stakeholders, both internal and external

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental, and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $118k-138k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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