Associate Product Manager Intern

Job Description

About Copart

We are an S P 500 company and the #1 global leader in online vehicle auctions. Our innovative technology and online auction platform links sellers to more than 750,000 Members in over 170 countries. We offer services to process and sell used, wholesale and salvage vehicles to dealers, dismantlers, rebuilders, exporters and end users. We sell vehicles on behalf of insurance companies, banks, finance companies, charities, fleet operators, dealers and individual owners. With operations at over 200 locations in 11 countries, we have more than 175,000 vehicles available online every day.

About the Product Management Team (for Member Experiences)

The Member Experience Product Management at Copart is responsible for understanding the needs of the various customer segments, prioritizing improvements and shaping new requirements to build better awareness, acquire, (re)activate, engage and drive users to perform core actions on the auction platform using web and mobile experiences. The changes proposed needs to be backed up by qualitative or quantitative insights gathered from user testing, interviews, analytics, competitive research, behavioral research, UX research, etc.,

The team's initiatives typically revolve around building better awareness, improving membership conversion, nudging members to visit inventory matching to their needs, engaging with search/lot detail views, building trust through transparency, improving pre-bid and live-auction participation, winning and achieving a good customer satisfaction score.

About the Role

We expect the APM Intern to bring an entrepreneurial mindset with strong technical understanding, product sense, analytical ability, and clear communication skills.

Duties:

• Passion for analyzing products, customer needs, and market dynamics
• Interest and skills in translating customer insights into actionable deliverables (one-pager business briefs and PRDs) for our engineering teams and collaborate with Design team members to create corresponding Design specs
• Interest in thinking from multiple perspectives, including our customers and development teams
• Be able to commit to a full-time (40hrs / week) internship (and commit to minimum of 3 months and ideally extend to 6 months)
• Must be currently enrolled in a full-time degree program

Requirements

Requirements:

• Currently enrolled or recently graduated with a degree in Engineering or Product Management, Computer Science, or related
• Skills or experience in Business Analysis, Business Analysis, Product Development, Engineering Management, Consulting, Innovation or related
• Strong working knowledge or experience in competitive research, writing PRDs, creating business briefs, collaborating with UX and Engineering Teams
• Familiarity with common user journey and business analytics is recommended
• Demonstrated skills in being detail oriented, organized and exceptional communication and presentation skills

For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.

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