Associate Product Owner

How You’ll Support Our Mission

Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. As a member of ESO’s product team, you will be collaborating with our State and Hospital product domains, business stakeholders, subject matter experts, and engineers to provide and support customers with product needs. The ideal candidate has a passion for data transformations in the healthcare industry.

Reporting to the Product Manager of Registry, you will be part of our Product Management team based in our Belfast office.

What You’ll Be Doing – the day-to-day

You will be responsible for executing our state product strategy. You’ll know how to interpret stakeholder needs and translate them into requirements for engineering execution. You’ll consistently assess the value/why behind any action and collaborate with cross-functional teams in creative problem-solving. You will play a key role in translating our mission and product strategy into action by documenting product requirements and user stories, grooming and prioritizing a product backlog, and collaborating with a cross-functional agile development team as we design, build and ship new products and features.  

You can expect to:

• Interpret high-level business requirements to create user stories that solve data-centric problems for our customers.
• Support your engineering team to ensure that they have everything they need to size, accept, and execute work.
• Help define releases as a collection of new/incremental features, architectural improvements, and technical debt.
• Triage data issues throughout the life cycle of development and those reported by users.
• Leverage performance metrics to evaluate opportunities for improvement and work with the product team to implement changes where profitable.
  

Who You Are - Some of the essential things required to be successful in the role:

• Highly skilled in data transformation with Excel spreadsheets, XML documents, data dictionaries, and data visualizations.
• Succinct communication skills, both written and spoken.
• Experience in analytical problem-solving processes.
• Proven ability to be detail-oriented, multi-task, and coordinate with multiple teams.
• A growing knowledge of clinical terms, especially in the Trauma / Emergency Medicine space. We will also consider candidates without this direct experience if you have a background in data analytics, identifying patterns across data sets. 

Who You Are – the desirables (It’s a plus if you have):

• Product Management certifications (e.g., Certified Scrum Product Owner, Mind the Product, etc.)
• Proficiency in commonly used product management tools (e.g., JIRA, Confluence, Miro or similar).
• Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters.  

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.