Associate Program Manager

Associate Program Manager Scalable Engagements

HubSpot Academy is on a mission to be the place people go to learn how to start and grow a business. We offer a variety of educational and inspirational content — from blog posts to lessons and full certification courses — that provides valuable business training to people all over the world. This educational content generates new customers for the business and delights ‌existing ones in service of achieving their business and career goals.

The next step in achieving our mission is to continue to expand the educational content and programming for our global learners in partnership with the Scaled Customer Success team.

As part of the Academy Live team you’ll be responsible for crafting programs that help learners grow better with HubSpot. To start you’ll focus on scaling our Small Group Coaching program in collaboration with the Scaled Customer Success team. The ideal candidate is organized communicative and passionate about solving for the customer. We’re looking for someone who can manage full executional ownership from ideation to reporting and optimization while thinking outside-the-box to ensure we’re meeting the needs of HubSpot learners.

In this role you’ll get to:

• Scale Small Group Coaching to reach thousands of customers (quarterly)

• Collaborate with the Scaled Customer Success team to develop and implement new experiences to increase usage amongst the install base

• Track and analyze program data to continuously improve and iterate

• Stay up-to-date on industry trends and best practices in implementation and onboarding functions

• Partner with other Program Managers to identify content gaps and create experiences to hit the greater HubSpot team’s goals

• Help coordinate education content including slides worksheets etc.

• Join an innovative team that’s passionate about bringing digital marketing to customer success

We’re looking for people who:

• Have proven experience as a Program Manager or similar role — with a track record of successfully planning and executing programs of varying sizes and complexity

• Have a global mindset accounting for diverse perspectives and goals

• Are agile and experimental bringing new ideas to the team and moving at a fast pace

• Focus on innovation — with the ability to understand where cohort learning has been where it is today and where it’s going

• Have strong verbal and written communication skills

• Are detail-oriented with a focus on quality and accuracy

• Have the ability to be hands on with comfort in driving both strategy and day-to-day execution