Associate, Program Operations - Hybrid

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Solutions focused with strong relationship building and influencing skills?
• An effective problem solver with the ability to work independently in a fast-paced environment?

As the Associate, you will have primary responsibility for keeping our client vehicles legal and on the road by renewing registrations for vehicles that require renewal. You will pull reports for upcoming renewals, follow up with agents to keep timelines set, counsel vendors on expectations, and control processes to make sure client expectations are being met.

A Day in the Life

• Validate transactions and obtain State required pre-requisites and attach documents in the Title Quest record.
• Become a subject matter expert in assigned states for all titling functions.
• Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process.
• Facilitate the maintenance of a title through the life of the vehicle which may include processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up.
• Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client need processing and collaboration of employee and project team will be necessary to accomplish goals.
• Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate the title & registration vehicle transaction processing.
• Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.
• Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goal.

Requirements

• High School Diploma, 2- or 4-year degree preferred
• Process Management Experience
• Customer Service Experience
• MS Office - proficient in the following
  • Excel - ability to add data to cells, use functions, sort data
  • Word - ability to create documents
• Demonstrate initiative and problem-solving ability
• Ability to acquire/retain information related to different state requirements

#LI-SJ1

#LI-Hybrid

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.