Associate Project Manager

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
GiveGab is the #1 digital solution for Giving Days and year-round fundraising tailored to cause-based organizations, community foundations, education institutions, hospital foundations, and public media outlets. GiveGab offers a complete suite of products and services that make online fundraising easy, enjoyable, and effective.
The Customer Success Associate Project Manager will bring experience in project management and customer service to GiveGab. You will be GiveGab's liaison to key partners as they host, plan and establish Giving Days, 24-hour fundraising events to support education-based institutions.
What You'll Do:

• Work with customers to help them be more effective at fundraising and engaging supporters, resulting in increased donation volume through the platform
• Own important client relationships making our partners happy and turning them into GiveGab Evangelists
• Respond effectively to client needs and questions, both technical and non-technical
• Deliver professional product demonstrations in person and through video meetings to potential customers
• Create product documentation and marketing emails that will help clients achieve success
• Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings
• Collaborate with the Creative and Content Marketing team to produce valuable inside marketing campaigns
• Collaborate with the product team to ensure proper resourcing and work breakdown to meet project deliverables
• Focus on supporting Giving Days

Who You Are:

• Bachelors, associates degree and/or relevant experience
• 1+ years experience providing project management duties
• Demonstrated problem solving and technical skills
• Exceptional customer service skills and a desire to provide a truly satisfying customer service experience
• Unparalleled multi-tasking skills
• Ability to learn quickly and become a subject matter expert for the product as well as understand high-level concepts and drill down to very specific details
• Excellent communication and writing skills
• Positive, supportive, and welcoming attitude for all members of the team
• Disciplined and organized with the ability to establish effective processes
• Comfortable in a small, fast-paced and high-growth start-up environment with a "grace-under-fire" personality when the pressure to deliver is high
• Experience with a diverse set of collaboration tools for customer support, feature prioritization, bug and development tracking, communication, etc.
• Ability to travel to meet with our awesome customers

Bonus Skills:

• Experience in nonprofit development and fundraising
• Some experience and knowledge of web and mobile technologies and the general costs of building features.
• Some basic HTML and CSS knowledge

Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:

• Generous PTO policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect
• When we can-company-sponsored events and swag!!

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.