Associate Project Manager

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.

Position Overview:

The Associate Project Manager participates in and supports all assigned client implementations, from initial engagement to study closedown. Associate Project Managers support projects through the software development lifecycle and through study maintenance while working collaboratively with teammates and maintaining exceptional client satisfaction. Associate Project Managers will lead projects of low to moderate complexity.

Responsibilities:

• Lead projects of low to moderate complexity with support from senior team members.
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
• Build effective partnerships with other internal teams to move project through all phases of the development process. 
• Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks.
• Act as subject matter expert on client clinical study protocol.
• Manage ongoing reporting of project health and profitability to internal and external stakeholders. 
• Conduct end- user training.
• Manage issue resolution for studies in maintenance, including troubleshooting.

Education:

• Bachelor’s degree or equivalent and/or appropriate experience

Experience:

• 3-4 years experience in client-facing, project support role(s), including job responsibilities similar to those described above
• 1-2 years experience in the life sciences industry
• Familiarity with using SQL, a plus.

Skills:

• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills 
• Excellent organizational skills 
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with minimal supervision

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