Associate Project Manager, Branch Innovation Lab - Columbus, Ohio

The Branch Innovation team collaborates to identify branch customer and employee pain-points and opportunities. We research, build, test, and deploy innovative technology solutions to improve the branch banking experience. Join our dynamic team as a Project Manager where you will have the opportunity to collaborate with internal and external partners to manager projects from initiation through post implementation and play a key role in the future of the branch network.

As a Project Manager on the Branch Innovation team, you will drive projects from early exploration, through deployment and post launch performance monitoring while providing overall direction for project requirements, priorities, reporting and deadlines. This is a hands-on role that includes definition of roles and responsibilities, develops and monitors project/program plan(s), and adjusts resources and priorities accordingly. The Branch Innovation Lab is a physical space located in Columbus, Ohio.

Job Responsibilities:

• Aligns business unit, technical development and support organizations, central point-of-contact for overall change control (cost/schedule/effort/scope)
• Establishes project communication plan across the businesses, regions, support and technology groups
• Monitors, prepares and reports project status to senior management (schedule, effort, scoping, sizing, budget)
• Identifies and manages cross departmental dependencies and provides recommendations to integrate efforts where needed
• Develops employee and change readiness plans and communications, defines team member roles and responsibilities
• Estimates effort/cost/schedule at the program level (includes project-level summary), schedules and assigns work as necessary
• Identifies required resources and necessary skills for project-level tasks
• Establishes and follows policies and procedures that ensure the integrity and quality of program artifacts
• Establishes and facilitates project team and project governance meetings
• Delivers high quality reporting with effective visualization of key program metrics
• Conducts program analytics to maximize effectiveness and troubleshoot problems while supporting business related programs and strategies

Required qualifications, skills and capabilities:

• Self-motivated. Able to operate in fast-paced, complex environment, navigating challenges and blockers to ensure project success.
• Excellent written and verbal communication skills. Able to translate complex topics for a variety of audiences
• Minimum 3 years of project management, or data analysis experience
• Bachelor's degree, specialized training or equivalent work experience
• Experience managing multiple concurrent projects spanning multiple lines of business and with business process mapping
• Experience with business process mapping
• Experience in reporting, financial analytics, or similar roles
• Experience with tools such as Tableau, JIRA, MSFT Project

Preferred qualifications, skills and capabilities:

• Experience managing geographically distributed and diverse work-groups
• Must be comfortable speaking and presenting to a small to medium size audiences, including senior leadership

"This role is not eligible for immigration sponsorship"

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.