Associate Project Manager (EIC)

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.
 

Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Responsibilities

The Ciena Associate Services Project Manager will support and ensure the successful delivery and management of single or multiple Services projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management to deliver business value.

General Activities (Supervised by a Ciena Senior Project Manager)

• Responsibilities of the Services Project Management team responsible to lead, oversee and ensure successful implementation, delivery and management of customer projects within a Customer network. 
• Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customer’s expectations for quality and service.
• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
• Identify and schedule project deliverables, milestones, and required activities and tasks.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
• Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
• Implement Project Communication plan.
• Document and communicate project status, obstacles and resolutions to management.
• Perform risk assessment and implement mitigation plans.
• Services Project Manager may support pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses, as required.
• Interface across Ciena teams and Customer operations teams, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project deliverables and financial targets are met.
• May be required to contribute to process management optimization efforts associated with project management

Success will evidence itself in the following ways:

• Ability to support large volume of projects meeting scope requirements and meeting or bettering on-time commitments and financial objectives
• Delivers superior customer experience built on responsiveness and quality
• Demonstrates value of Ciena services through superior performance
• Galvanizes project delivery team in unified action and mindset
• Possesses positivity and strong work ethic to ‘”never give up” attitude
• Mature business “customer first” demeanor
• Attention to detail critical from the collective project team
• Recognizes failures and responds constructively

Ideal Profile:

• Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions.
• Judgment - Makes Complex decisions/Judgment taking into account multiple alternatives.
• Decisiveness - Delivers decisions in the face of competing alternatives
• Outstanding planning, scheduling, and coordination skills
• strong understanding of technology, services and business acumen
• Strong business judgment and ability to think through complex business issues.
• Results-oriented, Collaborator and Accountable
• Outstanding verbal and written communication.
• Must have proficiency with Project Mgmt. tools. Microsoft Project, Salesforce 

Education and Experience:

• Bachelor’s degree in engineering or/ and related field and two to four years related project mgmt.
• work experience strongly preferred
• Prince2/ PMP Certified preferred
• Experience having worked in matrix organization that includes demonstrating strong influencing and collaborative skills across multiple teams

Competencies:

• Customer First
• Velocity
• Building Relationships
• Business and Financial Acumen
• Influencing Others
  

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.