Associate Public Relations Specialist

Job Description
For this opening we will consider candidates from the following locations: El Segundo,CA,United States | Chicago,IL,United States
Notified , a West Technology Group company, is hiring an Associate Public Relations Specialist on the Client Service Delivery team. The location will be in El Segundo, CA and a hybrid work schedule will be offered. Candidates with experience in a SaaS or technology environment will be highly considered.
JOB DESCRIPTION
The Associate Public Relations Specialist is responsible for database administration, account creation, and customer service within the Public Relations line of business. The primary role is to ensure customer service delivery in an accurate and timely manner while upholding security protocols. The Specialist will serve as a subject matter expert for Notified Public Relations Cloud products, providing day-to-day client advice and support. The Specialist will also promote the organization's capabilities to clients and identify sales opportunities to be forwarded to the account managers in the Sales Department resulting in contract extensions or additional business within the account(s).
ESSENTIAL DUTIES

• Communicates clearly with clients via phone, email, and chat
• Responds to basic client support inquiries, ensuring they are handled in order of priority
• Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues
• Performs administrative duties including account and user maintenance
• Delivers outcomes using good interpersonal skills and organizational skills
• Embraces collaborating with teammates
• Ability to work occasional overtime during high volume periods
• Knowledge of other Notified service offerings

RELATED DUTIES AS ASSIGNED
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of the position holder. Consequently, the position holder may be asked to perform other duties on a regular or ad-hoc basis.
EDUCATION & TRAINING

• Bachelor's degree required or equivalent work experience.
• Minimum of 1 year of experience in a client-facing position required. Previous newswire experience is preferred.
• Customer service experience in a fast-paced environment required. Experience in support of complex products will be considered an advantage.

SKILLS & REQUIREMENTS

• Excellent English speaking and writing skills
• Ability to maintain focus in stressful situations
• Excellent multi-tasking skills
• Exceptional time-management skills, ability to prioritize assignments and meet deadlines
• Projects self-confidence, enthusiasm, and a positive, can-do attitude

BENEFITS:
Want to love where you work? At West Technology Group, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What's next...
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Notified® is a business segment within West, and is the world's only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified's PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.