Associate Publisher Success Manager

About Infillion

Born out of the merger of advertising and marketing tech pioneers Gimbal and true[X], Infillion is on a mission to fulfill the promise of connected consumer experiences at scale via media and technology. Infillion's connected commerce platform for the open internet connects advertising, marketing, and CX through critical data and engaging digital experiences across platforms ranging from mobile to connected TV.

Infillion provides full-service media solutions to agencies and brands, engages in proprietary relationships with partners and publishers, and facilitates outstanding consumer experiences that are superior to conventional interruptive advertising models. Infillion deeply values consumers’ time, attention and privacy, and puts a premium on employee satisfaction, talent development and exemplary leadership.

About the Job

Infillion is seeking a Publisher Success Manager to join our team. Our Publisher Success group is responsible for being experts in our publishers’ businesses and various processes that support Infillion supply while ensuring exceptional service to our publishers and partners. 

Major Performance Objectives

1. Responsible for 50% of the existing publisher book of business.  Manage publisher inventory from the post-integration phase to daily supply monitoring, through to optimization of user experience, managing the publisher relationship and conducting supply analysis.  Maintaining 100% compliance across all publishers.
2.  Maintain service license agreement compliance of 100% for all quality assurance issues with publishers and coordinate resolution of integration maintenance/issues/bugs brought to our attention by partners and vendors including fraud and delivery.  
3. Create two new publisher decks per quarters to support new publishers and to support new partnerships as well as publisher sales efforts.
4. Manage the publisher integration and operations processes coordinating with external/internal teams to execute

What you’ll do:

• Day-to-day management of key publishers 
• Acquire knowledge and be conversant in publisher business goals and processes 
• Demonstrate confidence and authority as a representative of key publishers
• Work closely with Ad Ops, Product, and other internal teams to ensure the success of integrations and quarterly delivery goals
• Manage creative approvals for campaigns launching across the publisher network as well as regular reporting and coordinate publishers’ access to (and education of) Infillion reporting metrics, dashboards, and APIs
• Incorporate senior management and other departments as project objectives and issues warrant 
• Work closely with the Director, VP, & SVP of Business Development team to scope new publishers/partners and maintain existing relationships
• Attend client meetings as needed while recording takeaways and deliverables
• Support publisher direct-sales in coordination with Account Management and Creative Studio

Who you are: 

• A proactive go-getter — you take ownership and are accountable for all you do, with the initiative to learn new skills on the fly
• A self-starter — you thrive working in small, collaborative teams with a lot of autonomy
• An outgoing communicator — you know how to get your point across clearly and effectively regardless of who you’re speaking to

What you have:

• 1-3 years’ experience at an advertising agency or digital publisher 
• Strong understanding of interactive advertising technologies and trends 
• Strategic and creative thinking skills, proactive, thorough and accurate 
• Able to prioritize, organize and manage multiple concurrent projects 
• Strong written and verbal communication skills 
• Expertise in MS PowerPoint, Excel, Word as well as experience with Salesforce and Tableau
• Professional approach in client management/services 
• The drive to go above and beyond to deliver for our clients 
• Experience in digital marketing and/or advertising

Benefits & Perks:

It’s no secret that we work hard, but we also strive to create an environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

• 100% company-paid health, dental, and vision coverage for you and your dependents, as well as life insurance and disability coverage
• Unlimited paid time off - we trust your discretion
• Opportunities for profit sharing, bonuses, and ownership
• 401(k) plan plus company match 
• Cell phone reimbursement and subsidized gym membership
• Annual professional development stipend 

We are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.