Associate Relations COE Program Manager (Remote)

Thank you for considering a career at Bon Secours Mercy Health!

Primary Function/General Purpose of Position

The Program Manager Associate Relations Serves as a subject matter expert leading recommended process improvements and enhancements to drive positive associate relations across Bon Secours Mercy Health. This role will be responsible for operationalization of changes and measuring impact of enhancements and leverages the Associate Relations Managers, HR Strategic Partners, Centers of Excellence (COE), leaders, and supporting data to understand where synergies may be drawn to improve quality of case documentation, leader and associate experience, as well as quantity of case closures within designated closure rates. This role is responsible for internal knowledge resources supporting the subject matter expertise of the function and enhancing the content and organization of the site to support the Associate Relations Managers case resolutions.

Essential Job Functions

• Leads process improvements within the function. Responsible for assessing and collaborating with cross-functional partners to uncover operational opportunities, make recommendations, gain alignment and deliver the agree upon solutions. Responsible for communicating the changes and monitoring changes to ensure making the right impact.
• Provides rigorous data analysis and reporting solutions based on business needs, highlighting key trends in associate relations to actively drive proactive solutions to minimize reactive work. Responsible for all associate relations reporting for the COE, both scheduled and on demand. Manages all system updates and enhancements within the case management system to drive insight-based analytics output.
• Organizes and drafts all responses to government inquiries and complaints related to associate complaints. Partners with the Associate Relations Manager, Legal, Risk and any other necessary cross functional partners to manage the response and bring it to closure.
• Leads point of contact on all litigation filed on behalf of associates making an employment claim. Including but not limited to, organizing data in a cohesive fashion for legal counsel, requesting settlements, placing litigation holds on a complaint, supporting demand letter responses.
• Analyzes, diagnoses, and audits people programs, policies, and practices to sustain positive employee relations. Owns standard operating procedure (SOP) and policy recommended updates and enhancements. Communication of the changes to the team and drive change management within the team.
• Builds tools and resources to support effective and efficient associate relations case management, as well as onboarding of new associate relations managers.
• Supports the Associate Relations Managers in effective case management organizing meetings among key stakeholders in highly complex cases.
• Conducts multi-system data pulls including personnel files, timecard, case management systems used by quality, risk, compliance and operations when needed by the function.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Senior Professional in Human Resources (SPHR) (preferred)

Education

Bachelor's degree in Human Resources, Communication, Customer Relations, or other related field (required)
Masters in Human Resources, Communication, or Customer Relations (preferred)

Work Experience

3 years of experience in Human Resources (required)

5-7 years of experience in Human Resources (preferred)

Previous project management experience (preferred)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

Hear alarms/telephone/audio recordings

Hazards

Not applicable to this position

Skills

Associate Relations

Data Analysis

Human Resources

Process Improvement

Relationship Building

Cross Functional Collaboration

Ability to Manage Multiple projects

Self motivated

Initiative

Presentations

Facilitation

Teamwork

Collaboration

Professional Judgement

Decision Making

Analytical Thinking

Critical Thinking

Ability to work in a fast paced environment

Ability to work through change

Microsoft Office

Database Management

Communication

Interpersonal Skills

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:
40

Work Shift:
Days (United States of America)

Department:
SS Human Resources - Diversity & Inclusion

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].