Associate Relations Manager

Job Description:

The Associate Relations Manager will serve as a partner to business leaders, as an advocate for the Associate Concept and as an escalation point in addressing workplace concerns, issues and inquires within an identified cross segment, cross functional client group. Responsibilities include building trust, credibility and collaborative relationships with line managers and Associates. Handle inquiries, mitigate risk and minimize adverse impact to the organization through consistent application of policies, practices and adherence to legal and regulatory requirements. Resolve issues and address client needs to ensure situations are resolved fairly, objectively, and in a manner that aligns with our Five Principles and the Associate Concept.

What are we looking for?

• Minimum qualification: University degree or equivalent, preferably in Human Resources, Labor/Industrial Relations, Legal
• Five or more years of experience working in Human Resources/Labor Relations
• Strong communication, written and interpersonal skills; ability to work and communicate effectively with a wide range of individuals across all levels of the organization
• Deep knowledge in applicable employment and labor relations regulations
• Ability to rapidly mobilize and manage internal and external resources to mitigate risks to the Mars business and reputation
• Ability to handle and maintain confidential and sensitive information
• Strong analytical and problem solving skills
• Strong conflict management skills
• Ability to work independently and own discrete areas of responsibility
• Ability to prioritize work, meet deadlines, and work effectively with manager while managing competing projects and/or demanding clients

What will be your key responsibilities?

• Responsible for evaluating and addressing concerns, issues and inquiries escalated from the MyP&O call center or client group.
• Coach and advise P&O Business Partners, line managers and associates.
• Make recommendations regarding policies, practices and procedures focused on improving consistency, effectiveness and capability.
• Deliver capability building programs for line managers, P&O Business Partners and MyP&O call center.
• Engage with peers and Sr. AR Manager regarding complex, high risk situations.
• Identify and assess negative performance trends and partner with P&O Business Partners and line managers on improving the talent profile of the organization.
• Partner with and coach line managers on performance management process and documentation.
• Review and recommend next steps regarding separations, severance options and transition assistance.
• Partner with legal counsel to represent the business in legal and governmental proceedings.
• Perform associate relations investigations. Prepare recommendations based on policies, practices and processes.
• Identify associate relations trends in area of responsibility and partner with Sr. AR Manager on appropriate actions.
• Deliver Associate Relations capability building programs to site leaders and line managers.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Find out more about what Mars can offer you by visiting our Global Careers site.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.