Associate Real Specialist (Contractor)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
Amplify is creating an exciting new curriculum that reinvents teaching and learning in the core subjects of English Language Arts, Math, and Science. These products combine interactive simulation and game-like experiences with analytics that meet the rigorous demands of the CCSS and NGSS. By optimizing the power of adaptive technologies, our products support individualized instruction for students and, at the same time, facilitate classroom management for teachers. The Renewals team is responsible for building relationships with customers to ensure customers renew and expand their work with Amplify by following up with customers and striving to become the customer's trusted advisor.
The Associate Renewal Specialist will work as part of the Renewals team to secure customer renewals, maintain a clean pipeline, and support ongoing projects. This role reports to the Manager, Renewals.
**This is a contract position.**
Responsibilities of the Associate Renewal Specialist

• Generate subscription renewal opportunities and quotes for existing customers
• Proactively contact customers with expiring subscriptions and ensure the highest possible renewal rate
• Handle the high-volume renewal activities -- quotes, processing orders, answering questions -- for small customer accounts.
• Accurately track all renewal-related activities and opportunity tracking in Salesforce.com
• Provide exceptional customer service to current customers
• Additional projects as assigned

Basic Qualifications of the Associate Renewal Specialist:

• 1-2 years of related work experience
• Strong attention to detail
• Service-oriented with excellent customer service skills.
• Excellent customer-facing skills
• Strong written and verbal communication skills
• Proficient in Mac iOS
• Experience in Salesforce.com
• Ability to learn about complex products in the education market and clearly communicate them to customers.

Preferred Qualifications of the Associate Renewal Specialist:

• Experience in the field of education, school/district leadership, educational publishing/technology
• Google Suite experience a plus
• Ability to adapt to the changing needs of the customer
• Strong work ethic

**Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
Compensation: The hourly rate range for this role is $23-$27.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.