Job Description
Job Summary
Responsibilities
- Support existing programs to maximize company revenue and resolve customer related contract issues
- A point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
- Developing proficiencies in the following key responsibilities:
- Accountable for reviewing and validating installed base reports
- Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
- Presents to Customers: Uses the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
- Handles Objections: Skillfully probes for objections and removes obstacles or eliminates barriers to gain commitment; understands the difference between a stall and an objection
- Closes Sales: Naturally leads the sales process to a close by demonstrating Workiva superior value proposition
- Negotiates the Sale: Facilitates successful outcomes to optimize profits
- Maintains the customer relationship as well as growing the business
- Understands the competitive landscape and is able to communicate Workiva value proposition to beat the competition.
- Reports Customer Contacts: Updates customer relationship management tools regularly and timely
- Forecasts Sales: Provides consistent and accurate forward-looking information though pipeline analysis
- Plans Sales Strategy: Plans and executes sales strategy with purposeful action to complete the sale
- Optimizes Internal Resources: Gathers internal support to pursue an account
- Prioritizes selling activities and follows through in a timely fashion
- Communicates regularly with a base of accounts that have the potential to increase subscriptions or XBRL services
- Maintains a strong knowledge of Workiva products through a commitment to ongoing training
What You'll Need
- Basic knowledge of accounting
- Basic knowledge of Software as a Service business model
- Ability to work from home and be self-directed; scheduling own appointments
- Excellent time management and territory management skills
- 1-3 years SaaS sales or renewal experience
- B.A./B.S. degree preferred
- Force Management training a plus
- 10% travel for internal meetings and trainings
- Reliable internet access for any period of time working remotely, not in a Workiva office.
How You’ll Be Rewarded:
- Salary range in the US:Â
- Eligible for commission based on sales performance
- Restricted Stock Units granted at time of hire
- 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.Â
Integrity: Do the right thing, every time.Â
Collaboration: Share resources and work together.Â
Innovation: Keep creating solutions and finding better ways.Â
Inclusion: Support a diverse community where we all belong.Â
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:Â
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
Date Posted
03/29/2023
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