Associate Renewals Manager, EMEA (Fluent/Proficient German)

The Renewals job family delivers to an essential moment in the customer journey ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales channel partners customer success and sales operations this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

The Associate Renewals Manager reports to the Manager Renewals or Senior Manager Renewals.

What you’ll do

• Maximize customer retention rates through effective sales techniques over the phone video and email while also minimizing customer churn and contraction.

• Execute the renewal process to ensure ARR is retained or expanded

• Evaluate license usage and complete the true-up requirements

• Understand and align customer’s business needs and goals to generate renewal quotes

• Provide renewals administration support to Renewals Managers and Account Executives

• Ensure that renewals are closed on a timely basis

• Collaborate with Sales and Customer Success Managers on renewals strategy and plans leveraging customer analytics and metrics

• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

What you’ll bring

• Related sales or related customer experience (examples SDR BDR Renewals Manager Customer Success CSM)

• Fluent/Proficient German language skill

• Demonstrated progressive experience with B2B software sales

• Experience with subscription GTM approaches for customer success management and renewals

• Effective communicator strong interpersonal and collaboration skills

• Motivated driven and results-oriented

• Strong negotiation presentation and closing skills

• Preferred experience with technical products. Experience with DevOps software development lifecycle or application development is a plus.

• You share our values and work in accordance with those values.

Thanks to our Transparency value you can see what we are working on in our Team page .

Further information on the role can be found here - https://handbook.gitlab.com/job-families/sales/account-executive/

How GitLab will support you

• Benefits to support your health finances and well-being

• All remote asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget

• Parental leave

• Home office support