Associate Renewals Specialist

Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking an Associate Renewals Specialist to join our team for this hybrid opportunity working out of our Austin, TX or Waltham, MA offices.
Job Summary
The Imprivata Customer Experience department is looking for an Associate Renewals Specialist to join our team for this hybrid opportunity. We believe a customer's success is directly tied to the value they derive from our solutions and the positive impact we make on reducing friction in their end user's experience. We like to work hard, exceed our renewal targets but not take ourselves too seriously.
Our ideal candidate will have worked in fast paced organizations with rapid growth and experience managing subscription and maintenance renewals with customers/partners. They should have proven success with customers and internal stakeholders (e.g., Account Executives, Sales Managers, and Customer Success) to ensure that value is realized for the customer and commercial objectives are aligned with the growth of our business.
Reporting directly to the Sr. Manager of North America Renewals, this person will be joining a team of collaborative and energetic individuals that work closely to achieve our company targets. We are searching for a fun and passionate person that is motivated to help themselves and the team succeed in their personal, financial, and career goals.
Duties and Responsibilities

• Exceed booking quota goals on a monthly, quarterly, and yearly basis
• Manage all aspects of the subscription renewal process for a defined set of customers to ensure continuous access to Imprivata products and services, drive long-term agreements, and maintain and grow Imprivata revenue
• Comfort negotiating complex, $100K+ maintenance contracts, with usage and price increases
• Convey the value proposition for Imprivata product subscriptions, technical support, and services to all levels of the customer's organization
• Provide timely proposals and quotes in line with terms of customer and/or partner agreements
• Capture, maintain, and disseminate accurate and relevant information using Salesforce.com
• Accurately forecast renewal pricing, timing, and risks
• Work collaboratively with Customer Success Managers and Account Executives to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
• Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to get all orders booked per company guidelines

Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 3+ years in renewals for technology solutions
• Demonstrated history of exceeding booking targets
• Comfort managing and negotiating a large volume of renewals
• Ability to tactfully close deals with a high degree of integrity and independence
• Highly organized with strong attention to detail
• Strong oral, written and presentation skills
• Effective presentation, negotiation and closing skills
• Strong time management, organizational and decision-making skills
• Ability to work independently and collaboratively in a team environment
• Dynamic, high-energy, and is a self-starter
• Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company
• A passion for problem-solving, comfort with ambiguity and creativity

This position offers a salary range of $70,000.00 to $85,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here . This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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