Associate Researcher

KLAS is looking for an Associate Researcher who is eager to engage with healthcare professionals to aid in critical data collection that shapes the future of healthcare services. Our Associate Researchers are responsive, adaptable, and work well within a team to achieve objectives.
What you will do:

• Call and email healthcare providers to invite them to participate in our research

• Schedule research calls according to provider availability

• Take research calls as needed to best serve healthcare professionals

• Provide an excellent customer experience with all whom we communicate to

• Follow all documentation and tracking procedures for outreach activities and research

• Participate in Outreach and Research Quality Assurance discussions with peers and leadership

• Support team members in various outreach and research processes and projects

• Attend team and company meetings

• All other duties as assigned

Knowledge, Skills, & Abilities

• Proactive performance of assignments and accomplishment oriented

• Excellent written & verbal communication

• Strong interpersonal skills for external research calls

• Strong prioritization and ownership for outreach processes

• Always looking for ways to create efficiencies and improve processes

• Organized and efficient conducting daily outreach

• Possess a high user ability with MS Outlook and Excel

• Experienced knowledge with Salesforce (preferred)

• Knowledge with Calendly is a plus

• Comfortable sharing and receiving candid feedback

Experience

• Customer relations experience

• Administrative skills

• Remote work experience preferred

• Clinical experience is not required but valuable

• Knowledge of other KLAS teams is not required but valuable

Education

• Some higher education preferred

Pay starts at $18.00 an hour. We offer top-tier benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.
We encourage candidates to read this article prior to applying: https://klasresearch.com/article/hiring-character-first/903
KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.
EOE. Local candidates only.