Associate - Revenue & Payment Operations
Job Description
Who we are Â
Transcarent is the One Place for health and care. We cut through the complexity, making it easy for people to access high-quality, affordable care. With a personalized app tailored for each Member, an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions, Transcarent eliminates the guesswork to confidently guide Members to the right level of care. We take accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs. At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for our offering. Â
Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members. Â
We are looking for teammates to join us in building our company, culture, and Member experience who:Â Â
- Put people first, and make decisions with the Member’s best interests in mindÂ
- Are active learners, constantly looking to improve and growÂ
- Are driven by our mission to measurably improve health and care each dayÂ
- Bring the energy needed to transform health and care, and move and adapt rapidlyÂ
- Are laser focused on delivering results for Members, and proactively problem solving to get thereÂ
About this roleÂ
Our Revenue & Payment Operations Team is growing and seeking an energetic self-starter who will help support the day-to-day operations of Transcarent’s revenue cycle. In this role, you will be responsible for delivering quality billing and payment services to our clients, providers, and Members, with a strong focus on timeliness, accuracy, and efficiency. The ideal candidate has outstanding organizational skills and excels in a deliverable-focused, fast-paced environment.Â
What you’ll doÂ
- Execute day-to-day operations of the revenue cycle for our SurgeryCare product; from initial invoicing through claims collection/review and final reconciliationÂ
- Independently manage case workload and complete deliverables timely, accurately, and in an organized fashionÂ
- Serve as the primary billing contact for an assigned group of clients and deliver an excellent client experience by addressing, escalating, and resolving billing, payment, or other issues in a timely and appropriate mannerÂ
- Support management by finding and implementing solutions to benefit team, improve processes, and create efficienciesÂ
- Collaborate and problem-solve with other internal teams such as Care Support Services, Provider Relations, and Client SuccessÂ
What we’re looking forÂ
- Bachelor’s degree or higher, or equivalent professional experienceÂ
- 1-3 year(s) of revenue cycle management, claims billing/coding, operations, accounting, and/or customer service experienceÂ
- Background in healthcare, digital health, or a related discipline - startup experience is a plusÂ
- Proficiency with Microsoft Office applications and familiarity with other systems (NetSuite, Jira, Salesforce, etc.)Â
- Comfortable working independently and as part of a team, with minimal direct supervisionÂ
- Highly organized and detail-oriented; follows processes and procedures, but conscientious about continuously improving and creating more efficient and effective methodsÂ
- Excellent interpersonal and communication skills; willingness to speak up, ask questions, or request clarity when something is unclearÂ
- Ability to shift focus when priorities change without losing sight of original tasks and deadlinesÂ
- Comfortable in a fast-paced and evolving organization with a willingness to be flexible and pivot when neededÂ
As a remote, hourly position, the pay for this role is:
- $20.00-$24.00/hr
Total RewardsÂ
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Â
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Â
Our benefits and perks programs include, but are not limited to:Â Â
- Competitive medical, dental, and vision coverage Â
- Competitive 401(k) Plan with a generous company match Â
- Flexible Time Off/Paid Time Off, 12 paid holidays Â
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental InsuranceÂ
- Mental Health and Wellness benefits Â
Location Â
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Â
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Â
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.Â
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Date Posted
04/22/2024
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