Associate, Sales Operations

Responsibilities:

• Respond and follow through customer enquiries on the IT run rate request in a prompt and professional manner.

• Inform customer any unforeseen delays in IT run rate quotation and delivery lead time, as applicable..

• Follow through on pending customer quotations with the respective internal quotation team.

• Support the Enterprise Account Managers to provide timely updates and reply to customer urgent requests.

• Maintain a strong knowledge of company’s products and services offerings

• Actively involved in sourcing, analyzing costs, prepare sales quotations, follow up on sales enquiries.

• Negotiate the best commercial and technical package for procurement requirements, improve pricing and terms with suppliers

• Support the sales team in ensuring that quotes needed are collected in a timely manner, take initiatives to clarify requirements for purchase orders and contracts.

• Analyze and review items purchased, costs, delivery, product performance

• Preparation of Proposals, Sales Agreements and/ or Contracts when necessary

• Participate or lead in new product introductions when required

• Communicate with suppliers and customers, developed long term relationship

• Other ad-hoc operational requirement

Requirements:

• Basic Degree in any discipline.

• At least 3 years’ experience in Sales Support with good track records is required.

• Knowledge in IT is advantageous.

• Proficient in MS Office applications.

• Excellent verbal and written communication skills in English.

• Good interpersonal and communication skills

• Ability to work in a fast pace environment

• Well-organized and responsible with an aptitude in problem-solving.

• A team player with high level of dedication