Associate Scaled Contract Manager - French

POS-26121

As a Scaled Contract Manager for our 1: Many customer base at HubSpot you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.

• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.

• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.

• You will work in conjunction with other internal teams including Customer Success Accounts Receivable and Sales as well as partnering with Business Enablement on ways to enhance our billing infrastructure.

• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.

• Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

• Are fluent in French and English

• Have strong negotiation skills

• Are passionate about creating a great customer experience

• Show clear communication skills with the ability to effectively guide a phone conversation

• Seek to understand multiple perspectives in a situation

• Have healthy interpersonal and problem-solving skills

• Have strong organizational and prioritization skills

• Embrace a dynamic and motivating environment

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion