Associate Scrum Master

We are seeking an Associate Scrum Master with a sense of adventure who can keep up with our fast-paced, ever evolving Cloud Operations (CloudOps) team. CloudOps forms a critical part of the Cloud Engineering Division at ESO, which includes an array of Site Reliability Engineers (SREs), Database Administrators (DBAs) and DevOps team members. You’ll help guide us through agile processes and keep things moving – without getting stuck in the weeds. We need someone who’s adaptable, loves solving problems on the fly, and isn’t afraid to get creative to help the team thrive. If you think on your feet, can handle some organized chaos, and aren’t afraid to shake things up when needed, you’re exactly who we’re looking for.  

You will report directly to the Cloud Operations Manager, become part of our Agile Guild under the mentorship of our awesome Agile Guild Master, and work closely with some amazing and talented colleagues from across our company. 

What You’ll Be Doing – the day to day 

You will be working day-to-day as part of the CloudOps team within ESO's Cloud Engineering division. Key Responsibilities: 

• Lead Agile ceremonies: You’ll run daily stand-ups, sprint planning, retrospectives, and everything in between. But you’ll keep things fresh—mix it up when necessary, and don’t be afraid to try new things if it means better results. 

• Prioritize & Adapt: You’ll help the team stay focused on what’s important, but you won’t get bogged down by process. Flexibility is key—we’re not about rigidly following the book if it doesn’t make sense for the task at hand. Track, monitor, and report on key metrics and commitment progress. 

• Visibility & Communication: You’ll keep everyone in the loop, ensuring the team’s work is transparent and progress is visible across the board. From product owners to stakeholders, you’ll make sure everyone knows what’s happening, when, and why. Assist with capacity planning, backlog grooming and work prioritization. 

• Solve Problems in Real-Time: We need someone who can remove roadblocks, troubleshoot issues, and make decisions quickly so the team can keep pushing forward.  

• Continuous Improvement: We love learning and getting better. Help us find ways to optimize our processes, celebrate the wins, and fix what’s not working. 

• Support the Team: Whether it’s with reporting, prioritization, or just making sure everyone is aligned, you’ll be the go-to person who helps the Cloud Operations team excel.  

Who You Are - some of the essential things required to be successful in the role 

• You’ve Got the Badge. You’ve got your Scrum Master Certification (CSM or PSM preferred) and can navigate tools like Jira and Confluence with ease. 

• Agile Enthusiast: You’ve got a minimum of 1 year experience with Agile methodologies (Scrum, Kanban, or something similar). 

• Curiosity: You’re always learning, always asking questions, and never satisfied with “that’s just how it’s done.”  

• Adaptability: Things change fast, and you’ll need to roll with the punches—whether it’s a shift in priorities or an unexpected roadblock, you know how to pivot. 

• Problem Solver: When challenges arise (and they will), you’re the first to jump in and figure out a solution, quickly and creatively. 

• Communication Wiz: You know how to talk to all kinds of people—whether it’s breaking down tech-speak for a non-technical stakeholder or getting the team aligned on priorities. 

• Organized but Flexible: You can juggle multiple things at once, but you also know when it’s time to adapt or rethink the plan. 

Who You Are – it’s desirable if you have any of the following 

• You Speak Cloud: AWS, Azure, or any cloud tech jargon makes sense to you, even if you’re not an expert. You get the gist and are eager to learn more!  

• You’ve Been in the Hot Seat: If you’ve worked in fast-paced, mission-critical environments like EMS, fire departments, or hospitals, you’ll know exactly what we mean when we say, “no time to waste.”  

• You’re a Process Hacker: You’ve got a knack for spotting where things could be smoother or faster—and aren’t afraid to pitch wild ideas to get there. 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.