Associate Services Offer Specialist - Lifecycle Services

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewWe area dynamic and experienced team of professionals specializing in global service offers and lifecycle management. This department is critical to driving our >$1.5 billion in annual recurring revenue through innovative and customer-centric service solutions. We are a highly collaborative team who encourages diversity of thought and approach to our customers challenges and finding the best, marketable solutions. We work closely with our partners in product management, field services, finance, and sales to ensure we bring to market best in class solutions that help drive growth globally and add value to MSI's bottom line.
Job Description

The Associate Offer Specialist is responsible for helping the Service Offer Management bring new lifecycle service offerings to market that solve customer problems and create new sources of revenue for our company through service design, development, launch and maintenance. This includes managing the maintenance and development of lifecycle service offers; managing the maintenance and development of service quote tools; gathering and prioritizing service product and customer requirements; defining the product vision; and collaborating with key work partners to deliver winning service products and solutions.

A preferred candidate is a self-starter, creative and highly analytical, easily adaptable to new processes and ways of working to meet our customers' ever-changing needs. They must also be able to influence decision makers and ensure that revenue and customer satisfaction goals are met or exceeded.

Basic Requirements

Major duties & responsibilities of the Services Offer Specialist include, but are not limited to:

• Familiarize yourself with the company’s product lines and support policies as well as service offerings and their impact on our customers and market as a whole

• Build relationships with stakeholders across the company as it relates to lifecycle service offers

• Act as the liaison between product groups and lifecycle service consultants

• Help to maintain global lifecycle services portfolio

• Help to maintain and develop service quote tools

• Deliver training for lifecycle services offer portfolio

• Work with Offer Manager to manage lifecycle communications and updates to services and all material

• Maintain service mapping and finance models

• Monitor and report services adoption

Preferred Skills:

• Proficiency in financial modeling and analysis using tools such as Excel is a strong plus

• Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, and macros

• Experience in business case development for offer management or a related field.

• Strong analytical skills and the ability to translate complex data into actionable insights.

• Excellent written and verbal communication skills, with the ability to present business cases to senior management effectively.

• Ability to collaborate effectively with cross-functional teams and manage multiple projects simultaneously

• Bachelor’s degree or equivalent work experience

We offer:

• Flexible working hours

• Working from home/hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• ESPP - Motorola Solutions stock programme

• Employee Pension Plan (PPE)

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Training and broad development opportunities

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].