Associate Services Portfolio/Product Manager

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Services Portfolio Management team is responsible for the strategy, creation, and maintenance of Motorola's Managed and Support services offerings across our global Land Mobile Radio, Consoles, and Private Broadband portfolio. This includes: gathering and prioritizing service and customer requirements; defining the service offer vision and strategy, collaborating with Product and other key work partners to deliver winning service offerings and solutions, and managing the service offer throughout its lifecycle.
Job Description

We are looking for a Junior Product Manager to join our Services Offer Manager (OM) team as an Associate Offer Manager. The Associate Offer Manager is responsible for helping the Services Offer manager bring new service offerings to market that solve customer problems and create new sources of revenue for our company through service design, development, launch, and maintenance. This includes managing the service offering throughout its lifecycle (inception to end of support) and involves gathering and prioritizing service requirements, defining the service vision, and collaborating with key work partners to deliver winning service products and solutions.

Candidates must be a self-starter; able to work multiple projects simultaneously; able to work effectively in a matrix organization, and cable of scheduling deliverables to meet program timelines. The candidate shall be able to communicate and work across multiple disciplines, including: Engineering, Finance, Sales, Product Management, Service transition and deliver, and Operations. Additional skills include the ability to influence decision makers by means of effective presentations and data analysis.

Major Duties & Responsibilities of an Associate Services Offer Manager include, but are not limited to:

• Familiarize yourself with company’s product lines and service offerings and their impact on our customers and market as a whole

• Build relationships with stakeholders across the organization as it relates to your assigned portfolio of service offerings

• Maintain an existing services offer portfolio, including periodic troubleshooting and corrective actions for operational issues

• Process incremental price increases

• Deliver on-going service offer training (Portfolio Awareness)

• Address key work partner questions related to the offer, including scope and ordering topics

• Lifecycle management - work with Offer Managers to manage lifecycle communications and updates to services and all material

• Maintain service mapping and finance models

• Monitor and report services adoption and other key metrics

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Basic Requirements

• Bachelors Degree in Business, Engineering, Supply Chain, Data Analytics, or IT related field
• 1+ years experience in product management or related role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.