Associate Software Developer (Product Support)

The Position: The Associate Software Developer - Product Support position is responsible for supporting the ISNetworld application. As a member of ISN’s Product Development team, the Software Developer will be exposed to front end web pages in addition to writing Transact-SQL code.

Who should apply?

• Bachelor’s degree from an accredited university
• Knowledge of T-SQL; writing queries, stored procedures, and functions
• Working knowledge of web development (ASP.NET web forms, MVC, C# or VB.NET a plus)
• Basic knowledge of performance tuning, query optimization, indexes
• Excellent verbal and written communication skills
• A passion for customer service
• Ability to work well in a fast-paced environment
• Solid analytical and problem-solving ability

Primary Duties & Responsibilities:

• Handle service requests from internal and external users in an efficient and timely manner
• Create queries on large data sets
• Reverse engineer existing SQL code, data flow and logic
• Import and export data on Production databases
• Troubleshoot the application to identify root causes of system behavior
• Analyze query performance and identify improvement areas
• Be able to work with development, QA, business teams and at times directly with customers
• Strive to provide the best service to all customers in every situation

Job Location: 3232 McKinney Ave Ste 1500, Dallas, TX 75204.

• Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area.
• Your role on the Products team will have the option to work remotely with at least one in-person engagement required monthly.

ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.