Associate Software Product Manager (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

This role involves assisting in the development, launch, and optimization of software products. The ideal candidate will work closely with cross-functional teams to ensure that our software solutions meet customer needs and market demands. This is an excellent opportunity for someone looking to grow their career in software product management and contribute to the success of our company.

Key Responsibilities

Product Development Support:

• Assist in the creation and maintenance of product roadmaps and strategies for software products.
• Collaborate with the product team to gather and analyze customer feedback and market trends specific to software solutions.
• Participate in the ideation, specification, and development of new software features and enhancements.
• Assist in defining product requirements and user stories.
• Participate in creating and maintaining the product backlog.
• Support the SPM in developing and updating the product roadmap.

Market Research and Analysis:

• Conduct market research to identify customer needs, market opportunities, and the competitive landscape for software products.
• Analyze data and metrics to inform product decisions and strategies.
• Assist in the creation of detailed software product requirement documents.

Cross-Functional Collaboration:

• Work closely with engineering, design, marketing, and sales teams to ensure successful software product launches.
• Assist in managing project timelines and deliverables to ensure timely releases of software updates and new features.
• Communicate software product updates and changes to relevant stakeholders.

Customer and Stakeholder Engagement:

• Engage with customers to gather feedback and understand their needs and pain points related to our software products.
• Provide support to the sales and customer support teams by sharing product knowledge and assisting with customer inquiries.
• Help prepare and deliver software product presentations and demos.

Product Lifecycle Management:

• Monitor and analyze software product performance and user feedback post-launch.
• Assist in identifying areas for improvement and optimization.
• Support the product team in managing the software product lifecycle from conception to retirement.

Qualifications:

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.
• 1-3 years of experience in software product management, business analysis, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Familiarity with Agile methodologies and product management tools (e.g., ADO, Trello) is a plus.
• Passion for technology and software development.

Key Competencies:

• Customer-Centric Mindset: Focus on understanding and meeting customer needs.
• Analytical Thinking: Ability to analyze data and derive actionable insights.
• Communication Skills: Strong ability to communicate effectively with various stakeholders.
• Team Collaboration: Proven ability to work well in a cross-functional team environment.
• Attention to Detail: High level of accuracy and attention to detail in managing product information and documentation.
• Initiative: Proactive approach to identifying opportunities and driving improvements.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.