Associate Solution Manager

Job Description:

The Solution Management team

The Solution Management team is the focal point for the development and revenue growth of discreet solution offerings, which consist of a suite of service products and supported medical equipment included as part of the service product. This team leads the development, launch, and future advancement of service products by working with multiple technology, manufacturer, and service partners as well as internal commercial and corporate stakeholders to build and integrate new and enhanced service products. This responsibility also includes defining and refining the user experience, managing the content development process, and working with the internal stakeholders to deliver value-driven solutions.

Position Description

The Associate Solution Manager will work with internal teams to build service products that fill gaps and increase customer satisfaction of existing service product solution offerings; in particular, the service area(s) of Specialty Equipment and Services.

PRIMARY DUTIES AND RESPONSIBILITIES

• Collaborate with the Solution Management Directors to define the vision, roadmap, and goals for the solution offering.
• Understand and become an SME on the overall solution offering, defined as: services and supported specialty equipment included as part of the service product.
• Gain an understanding of the specialty equipment educational content required by both internal and external customers and develop a standardized plan for delivering this content.
• Partner with product development on creating training materials for new products for both internal and external customers.
• Work with learning & development to ensure internal training materials are incorporated into employee onboarding plans.
• Understand the market, competitor landscape and key market drivers for solution positioning and success.
• Suggest solution enhancements to improve user experience.
• Integrate new/redesigned solution offerings into sales process through development of sales and readiness capabilities, training, and enablement tools.
• Collaborate with downstream marketing, sales optimization, sales, operations, finance, and others as required to deliver solution offerings and tools.
• Represent Agiliti's products and solution offerings in selected key customer engagements, conferences, and other venues.
• Coordinate with Customer Experience group on obtaining customer feedback for integration into our solution offerings and training.
• Other duties as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

REQUIRED EXPERIENCE

• 3-5 years of product management or learning and development experience in the healthcare market.
• Familiarity with market research, consumers' behavior and marketing techniques.
• Strong time management and demonstrated results.
• Knowledge of healthcare market, specifically in medical device products and services solutions.
• Bachelor's degree in Marketing, Business or Healthcare-related field.

REQUIRED SKILLS & ABILITIES

• Demonstrated ability to be effective in working with cross-functional teams to clearly define and deliver the right solutions to market, at the right time.
• Think strategically and execute methodically.
• Like to work in a fast-paced environment, where continuous innovation is desired.
• Excellent interpersonal, written, and verbal communication and presentation skills, including ability to explain technical concepts to a non-technical audience.
• Ability to foster and maintain a high level of organizational professionalism and enthusiasm.
• Proficient computer skills in MS Office Suite.
• Travel up to 25%.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Atlanta District/COE, Chicago District, Dallas District

Job Title:

Associate Solution Manager

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

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