Associate Solutions Architect

Ready to be a Titan?
The Contractor Advisory Service team is looking for an Associate Solutions Architect to join this specialized group in providing proactive consulting services and reactive escalation resolution to our clients.
The Associate Solutions Architect will accompany our customers at various points in their ServiceTitan journey, in tandem with collaboration across our business including teams such as: internal Product, Professional Services, and Customer Success, to deliver extraordinary outcomes.
We are seeking someone who delivers exceptional customer service and communication, has the ability to solve complex client cases with minimal supervision , and meets resolution with a sense of urgency.
About the Contractor Advisory Service Team:
The Advisory Service team can be tasked with projects ranging from escalations, customer-requested consultations, and industry specific assignments throughout the entire customer journey. We can assist in sales product market fit, building onboarding plans for advanced feature sets, or assisting the CS team with customer utilization and ROI. We will split our time between paid customer agreements and internal assistance and escalations. We will have a direct line to the product team to provide root cause analysis and expand upon product market fit.
This highly-trained team is deployed to meet the time sensitive needs of our largest and most complex Corporate clients and must be positioned to pivot as special assignments arise. The Contractor Advisory Service team will temporarily partner with internal departments to address, solve for, and enact change on immediate business needs, thus reaching resolution and maintaining the highest level of customer satisfaction.
What You'll Do:

• Case Management - Work closely with, but not limited to, small-to-medium Corporate clients to resolve issues which may include conducting account audits, optimization, product adoption implementation, and operational consulting.
• Process Improvement - Conduct root cause analysis, partner with various departments to innovative solutions or streamline processes at scale, create and maintain training materials, guides, industry white-papers, as new features and functionality become available

What You'll Need:

• 4 year degree or comparable experience out of the Trades
• A deep understanding of our customer's operational needs, considering all aspects of the business to best service them
• Relevant industry software experience; direct use of ServiceTitan software is highly preferred
• Advanced Excel skills required
• Additional experience of Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite is a plus
• Exceptional written and verbal communication
• Ability to take ownership and act as a high performing individual contributor
• Ability to travel domestically up to 20% of the year

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $64,000 - $92,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.