Associate Specialist, Customer Solutions

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Associate Specialist, Operations, you will support the office and operations in a clerical and administrative role, ensuring administrative duties are handled accurately and in a timely fashion. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Work hand in hand with members of the Value Added Services (VAS) Team to assist in the selling and servicing of our fuel card program.
• Provide additional support for onboarding a new customer including assisting the customer to activate their new cards and setting up their online account.
• Assist in daily customer retention efforts including calling customers who are trending down in fuel spend week over week and month over month.
• Assist the team as needed in daily task completions to set up new customers with EFS/WEX.
• Assist the management and marketing team in daily tasks as needed.
• This role may also learn and sell other items such as Quick Pay, Factoring Services, and Maintenance Discounts.

What you need to succeed at XPO:

At a minimum, you'll need:

• Strong customer service skills and the ability to satisfactorily resolve issues
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint

It'd be great if you also have;

• High school diploma or equivalent
• 2 years of related experience or equivalent combination of education and experience
• 1 year of logistics or transportation experience

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

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Nearest Major Market: Charlotte
Job Segment: Clerical, Administrative