Associate Strategic Operations - Metrics & Automation

Flatiron Health

Associate Strategic Operations - Metrics & Automation

Posted Yesterday

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New York NY USA

Hybrid

88K-121K Annually

Mid level

Healthtech • Software • Biotech • Pharmaceutical

Reimagining the infrastructure of cancer care.

The Role

The Strategic Operations Associate supports operational excellence through data-driven decision-making automation solutions and managing strategic projects to improve cancer care.

Summary Generated by Built In

Reimagine the infrastructure of cancer care within a community that values integrity inspires growth and is uniquely positioned to create a more modern connected oncology ecosystem. We're looking for a Strategic Operations Associate to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role you'll report to the Director of Strategic Operations supporting the operational excellence and data-driven decision-making of our Global Evidence delivery organization. You will be a champion for tech and automation evolving and maintaining our robust project data infrastructure to produce increasingly actionable insights while reducing manual effort to maintain systems and data. Your day-to-day will include:
Metrics Reporting & Data Infrastructure:

Build on and evolve our existing project/resource management system from system design user guidance and training to report building and dashboards (leveraging AI/automation wherever possible)
Produce regular metrics and other reporting for our delivery organization directly supporting leadership with insights that inform decision making
Partner with other functions to integrate data sources and create a holistic view of sales and delivery performance
Drive data hygiene and quality across systems using automation wherever possible to reduce manual effort
Identify new opportunities to surface data to improve decision making and work to rollout reporting and guidance to relevant stakeholders

AI Automation & Workflow Optimization:

Identify and scope automation opportunities in our delivery org that don't require significant engineering investment but have meaningful operational impact
Serve as a resource for teams wanting to adopt an "automation-first" mindset in solving operational challenges
Document and train teams on automation capabilities helping democratize access to tooling across the organization

Strategic Projects:

Lead strategic projects as prioritized within Strategic Operations portfolio to advance our use of systems build useful resources for the broader org etc.

Who You Are
You're a proactive operations-minded professional who thinks in data/metrics and has a passion for using automation to lighten process and allow teams to focus on higher order tasks. You're comfortable in ambiguity enjoy learning new tech and tools and have genuine curiosity about how operations work and where friction exists. You thrive when you're talking to teams about their pain points translating that into data-driven opportunities and developing solutions that tangibly improve how they work.

2-3+ years of relevant experience in operations business analysis data analytics project/program management or a related field
Demonstrated proficiency in or strong learning aptitude for low-code/no-code automation platforms (e.g. Claude Gemini Credal n8n) with hands-on experience building simple automation scripts/agents
Comfort working with data: spreadsheets BI tools system integrations to extract analyze and validate data
Experience building dashboards or reports using tools like Looker Tableau Google Sheets or similar platforms
Strong project and program management skills-ability to manage multiple workstreams simultaneously and see things through from conception to adoption
Excellent written and verbal communication skills; ability to translate technical topics into clear actionable guidance and training
Familiarity with CRM or project/resource management systems (Salesforce Kantata Jira or similar)

Extra credit

Experience in a healthcare biotech or highly regulated industry
Technical skills
Background in consulting professional services operations or delivery management
Experience creating training materials or facilitating change management initiatives
Passion for cancer care or mission-driven organizations

Where You'll Work
In this hybrid role you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work please visit the how we work website.
Life at Flatiron
At Flatiron Health we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research and your non-working hours on everything else life has to offer:

Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility adoption and surrogacy
Travel support for safe healthcare services

In addition to our robust benefit offerings visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.
Job Compensation Range
Salary Range: $88000.00 - $121000.00
Preferred Primary Location: NY office
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge skills and experience. An annual bonus and equity may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered.

Skills Required

2-3+ years of relevant experience in operations business analysis data analytics project/program management or a related field
Demonstrated proficiency in low-code/no-code automation platforms with hands-on experience building automation scripts/agents
Comfort working with data: spreadsheets BI tools system integrations
Experience building dashboards or reports using BI tools
Strong project and program management skills
Excellent written and verbal communication skills
Familiarity with CRM or project/resource management systems (Salesforce Kantata Jira)

What the Team is Saying

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The Company

HQ: New York NY

2500 Employees

Year Founded: 2012

What We Do

Flatiron Health is a healthtech company dedicated to helping cancer centers thrive and deliver better care for patients today and tomorrow. Through clinical and data science we translate patient experiences into real-world evidence to improve treatment inform policy and advance research. Cancer is smart. Together we can be smarter. Flatiron Health is an independent affiliate of the Roche Group.

Why Work With Us

Reimagine the infrastructure of cancer care within a technology and science community that values integrity inspires growth and is uniquely positioned to create a more modern connected oncology ecosystem.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Flatiron attracting and inspiring a diverse team is essential to our success. Our hybrid work approach built on flexibility and clarity allows you to choose your office days while optimizing productivity and well-being.

Typical time on-site: 3 days a week