Associate Support Engineer

Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn's Top Startups.

What you'll do:

• Report to our Manager of Production Support
• Commit to your team's Diversity, Equity and Inclusion goals created in our DEI Unqork Application
• Be the primary contact for support assessment consultants
• Partner with support leadership to operationalize and improve support processes
• Promote positive outcomes for technical support issues across the account portfolio
• Foster education and process documentation for support consultants
• Parter with platform operations and customer success teams to improve support models and new processes focused on scalability
• Provide service to our clients and internal collaborators

What you'll bring:

• 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
• Basic Knowledge of Databases+API/Integrations (MongoDB)
• Technical Troubleshooting Ability (no-code experience or similar)
• Experience in Designing, Documenting and Educating new Operational Processes
• Service Mindset - Customer-focused
• Experience managing others - either in 'direct report' capacity or in a project management role

Benefits:

• Work from home with a remote-first community
• Unlimited PTO (and the encouragement to use it)
• Student loan payback program
• 100% employer-covered medical, dental, and vision options available to you and your dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more
• Employer-sponsored 401(k) with contribution match
• Free Peloton membership through UHC
• 16 weeks of Paid Parental Leave for all new parents

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.