Associate Technical Account Manager

Afresh · Silicon Valley CA

Company

Afresh

Location

Silicon Valley CA

Type

Full Time

Job Description

Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 34 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software – we hope you'll join us!

About the role

  • Develop a deep technical understanding of Afresh product and proactively build relationships with enterprise technical stakeholders. 
  • Work closely with the Enterprise account team to consolidate and prioritize inbound technical requests and issues, prepare for Technical Health Reviews, support Partner-facing communications involving technical processes and updates, and proactively monitor system health and suggest remediation plans to the account team.
  • Help Technical Account Management team develop customer-specific or product-specific nuance into technical insights for the Afresh Machine Learning and Data Engineering team for continuous model improvement. 

Skills and experience  

  • Technical customer-facing experience with a data-heavy, enterprise SaaS product.
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
  • Track record in translating complex technical issues into tangible solutions.
  • History of proactive, technical enablement with diverse teams that support end-to-end business processes across the customers’ value chain, e.g. technical training, support for iPad app version updates, generating SQL-based reports to monitor system health.
  • Familiarity with the database, application and network technologies used in Cloud Computing (e.g. database concepts and SQL)
  • Ability to query large data sets and help standardize reporting practices.
  • Proficiency in SQL

The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

#LI-REMOTE

About Afresh
Founded in 2017, Afresh is working on the #1 solution to curb climate change: reducing food waste. By combining human insight and transformative technology, we're helping grocers provide fresher food to customers at more affordable prices.
Afresh sits at an incredible intersection of positive social impact, rocket ship financial growth, and cutting-edge technology. Our best-in-class AI research has been published in top journals including ICML, and we've raised over $148 million in funding from investors including former co-CEO of Whole Foods Market Walter Robb and Eric Schmidt's Innovation Endeavors.

Fresh is the past, present, and future of our food system – the waste we create today will impact our planet for years to come. Join us as we continue to build a vibrant, diverse, and inclusive team that embodies our company’s values of proactivity, kindness, candor, and humility.
Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.

Here at Afresh, many of our employees work remotely provided that they reside in one of the following states: AR, CA, CO, FL, GA, IL, KY, MA, MI, MT, MO, NV, NJ, NY, NC, OR, PA, TX, WA, WI. However, there may be key roles that will require a candidate/employee to be local to our San Francisco, CA office. In which case this requirement will be included in the job posting details under "Skills and experience" for reference. 

Apply Now

Date Posted

10/26/2022

Views

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