ASSOCIATE TECHNICAL ARCHITECT

Job Description (Posting).

(1.) To perform knowledge transition during project enhancements (2.) To troubleshoot and resolve tickets raised by the clients. (3.) To update self on latest technologies and related areas (4.) Resolution of tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction (5.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.