Associate Technical Support Engineer

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
This position will be responsible for proactively monitoring the various processing's
and handling installation related activities for the IDeaS client base. Provide reactive
support for issues raised by the internal/external clients.
You are required to consistently demonstrate your ability to flourish in a highly pressurized
team environment whilst maintaining a flexible attitude and meticulous attention to detail
to the work assigned.
What you'll be doing...
Proactive monitoring of processing's across all IDeaS client base.
 Contribute towards achieving departmental goals across all IDeaS products.
 Minimal but appropriate escalations to other teams.
 Handle assigned tasks with assistance and guidance from others.
 Timely completion of installations to ensure revenue targets are met.
 Ensure issues are correctly assigned and client calls/portal issues are
addressed within pre-defined resolution timeframes and details entered in
SFDC.
What you'll bring to us...
 Optimal utilization of the support tools to speed up process
monitoring and trouble shooting.
 Builds effective working relationships with members across teams.
 Provide a daily update to the Senior Product Engineers and above
on progress of issues/projects.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS