Who We Are:

Founded in 2018 by engineers from Stanford Cisco Meraki and Samsara Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer smarter organizations. In the process we’re disrupting video security to create a new category of Video Intelligence.

We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals ranging from local businesses to Fortune 500s. Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX ExtraSpace Storage WineDirect YMCA and Veg Fresh Farms.

We’ve raised $40M Series B financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners Redpoint Ventures Bessemer Venture Partners StepStone Group and MVP Ventures.

Who You Are:

You are a problem solver.  You enjoy working closely with customers and cross-functionally with Product Engineering Customer Success and other teams to resolve customer issues and shape product and process.  You have strong written communication skills as much of your communication will be over email.  You have a high degree of attention to detail and pride yourself on accuracy.  You enjoy autonomous work while also getting energy from being part of an inclusive and collaborative team and you are excited about the emerging and evolving video intelligence market.  Expectations are to close approximately 7 tickets daily and more as experience is gained.

What Excites You:

• Providing world-class customer service for an innovative Video Intelligence company

• Identifying prioritizing diagnosing and solving technical problems for customers across the stack: network appliance and application layers

• Collaborating closely with Product Engineering Customer Success and other cross-functional peers to resolve customer issues enhance support processes and tooling and helping to shape the direction of the product and the company

• Iterating and improving on existing support processes and internal documentation to help scale up the organization

• Contributing to in-depth customer facing Knowledge Base articles and other resources to help customers better use the product solve common problems and learn more about our technology

What Gets Our Attention:

• At least 1 year of professional experience in technical support or a similar role in a high tech environment.  Salesforce experience is a plus but not required.

• Customer service mindset and attention to detail

• Knowledge of IP video technologies and protocols (camera ingest FFmpeg video compression) and/or familiarity with Linux terminal and file system

• Knowledge of fundamental networking (A+ and network+ certified CCNA preferred) or at least one year of professional experience in mid-range or enterprise networks

• Experience supporting or testing LANs VLANs WLANs VPNs NAT traversal and/or DHCP servers

• Ability to break down technical problems into steps to help customers and internal teams solve these problems

• Familiarity with log analysis and debugging

• Great documentation skills and familiarity with creating and maintaining Knowledge Base articles

What’s In It For You:

• Base Salary Range: $70000 - $80000 annually. Offered salary will be based on the offered candidate’s demonstrated attributes and competencies related to the role as well as the offered candidate’s geographical location within the United States.  Your recruiting partner can share more details about the compensation range as it relates to your geography once your interview process has begun.

• Generous early stage equity

• Medical dental and vision plan options

• 401K with Employer Match

• Flexible and supportive time off practices including self-managed PTO and a generous new parent leave policy

• Learning and Development Opportunities

• Remote work flexibility including a stipend to setup your ideal home office.

Please note: While we will consider candidates who are based anywhere in the U.S. this position requires applicants to be available to work remotely from 9:00 AM to 6:00 PM Pacific Standard Time .

What We Value:

We operate under a trio of company values:

• Customer First Always.  We are relentlessly curious about our customer’s goals and seek the simplest solutions to solve their problems.

• Own Your Outcomes.  We bias towards action move fast and iterate.  Everyone on our team is empowered to make decisions.

• It’s a team effort.  We help each other succeed.  We leverage each other’s strengths to accomplish big goals together.

And we are creating and cultivating a diverse and inclusive culture where we celebrate individuals for what they accomplish no matter who they are!  As an equal opportunity employer we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Come join our journey!