Associate Technical Support Engineer

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role: You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

Why should you want to work at Kong?

Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

Why APIs Matter? APIs have been enabling innovation for decades!

Strong VC team, Series D, strong year over year revenue growth!

Technical Leadership - We are recognized as the leader in innovation in the connectivity space.

Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021

We are the leading innovator in the connectivity space!

Amazing Team & Culture - Come be a "Konger" and find out what we mean.

Great Place to Work Certified in 2020 & 2021

Kong employees exemplify our culture at our 2022 Sales Kickoff

2022 Forbes Cloud 100 Honoree

Building Great Products - Learn why the world's largest companies love our tech!

Kong Named a Leader in the 2021 Gartner Magic Quadrant

Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!

This opportunity is hybrid with 3 days in office and 2 days work from home

Please note this role will require you to be flexible to work in various shifts covering APJ, EMEA OR US hours.

What you'll be doing:

• Working with top developers from around the world; Helping with billing and technical questions related to our Insomnia product
• Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
• Logging bugs or feature requests as reported by customers

What you bring:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Experience: 1-2 years of experience in a technical support role or a related field. University graduates will also be considered.




Technical Skills:

• Basic understanding of operating systems (Windows, Linux, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Knowledge of common software applications and troubleshooting techniques.
• Experience with ticketing systems and remote support tools is a plus.




Soft Skills:

• Strong problem-solving abilities and analytical thinking.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation with a patient and empathetic approach.