Associate Technical Writer - Hybrid

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, work/life balance, flexible work arrangements, competitive salaries, and exceptional benefits packages. We invest in our employees and encourage them to grow.
Other perks include:
• On-site gym and fitness classes, including one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• Committed to community: volunteer opportunities, employee-led community efforts, and
matched giving through the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a workplace where all are valued and empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Associate Technical Writer is responsible for utilizing their deep understanding of business products and services, and translating that complex information into an understandable format, evaluating current content and developing innovative methods for improvement and developing comprehensive documentation that meets organizational standards. They will work closely with key stakeholders to document policies and procedures and to produce technical documentation and user guides as needed.
The ideal candidate will have business and technical experience, writing, and editing process and procedure documents. Additionally, they have experience publishing digital content and can leverage end user and customer data and feedback to develop targeted content.

Key Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand and document requirements

• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

• Keep consistent copy standards and style.

• Research existing data to maximize use of previously developed text and/or illustrations.

• Drafts or edits materials to ensure text and illustrations are completed and coordinated per final product requirements.

• Communicates status of work and any requirements for additional information to management.

• Completes assigned tasks according to established deadlines, customer specifications, and company policies and procedures.

• Follows all established compliance procedures and reports violations to appropriate personnel; may make recommendations about how to improve procedures.

• Helps communicate project status and deadlines with customers and other internal and external personnel.

• Demonstrates strong writing skills, which reflect Arbella’s brand voice.
   

Requirements:
Bachelors degree plus two or more years of experience in writing documentation and procedure manuals for various audiences, proven ability to quickly learn and understand complex subject matter, superb written communication skills, with a keen eye for detail, ability to handle multiple projects simultaneously, Operations business experience preferred

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