Associate, Technology Support

About this role

About This Role

Team

AV Support:

Reporting directly to BlackRock’s Head of AV Support, the AV Technician’s prime function is to provide AV technical support across all meeting rooms. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the firm to provide the services listed below.

Key Responsibilities

The Audio-Visual Technician’s responsibilities include, but are not limited to:

Video/Audio Conferencing

• Video/audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video.

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.

General AV Meeting Room Support

• Ensure all multi-media/presentation rooms are maintained in good working order.

• AV equipment setup and support.

• Presentation/multi-media meeting room support, including duration support.

• Assist with support for multi-media broadcasting.

• Quick response to urgent/ad-hoc requests.

• Assist where possible with IT related enquiries during supports. Escalate issues if required.

• Arrange equipment loans and hire to meet client specification.

• Faults and Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.

• Ensure that all faults are reported in the correct way and in a timely manner.

• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.

• Assist with first- and second-line fault repairs.

• Carry out all power down/up when required, usually involving out-of-hours overtime commitments.

• Follow-up on issues reported to aid resolution.

General Duties

• Advise clients on best practice.

• Provide feedback on communication issues and service improvements.

• Focus on service/operational issues for review.

• Assist with training of new starters and freelancers.

• Build and maintain client relationships.

• Be flexible and assist the team in all areas of the development.

• Manual handling tasks will be required when necessary for moving equipment.

Global Coordination

• Maintaining a good working relationship with global AV/VC/TP counterparts.

• Attend meetings with global AV teams to discuss service and operations issues.

Skills And Experience Required

• Proven AV experience working in a world class global organization

• Clear thinker, curious about finance and how it affects global markets

• Clear communicator who can turn complex topics into compelling stories and align them with the firm’s mission

• Highly organized, detail-orientated and multitasking skills

• Excellent writing and analytical abilities

• Strong executive presence; at ease guiding senior members of the firm through the production process

• Familiarity with the latest trends and tools for high quality video, data visual production

• Familiarity with the latest trends shaping the digital, content marketing landscape

• High energy, sense of urgency, decisiveness and ability to work in fast-paced, innovative environment

• Able to operate successfully in a large and complex global corporation while possessing an entrepreneurial spirit and mindset to make things happen

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.