Associate - Technology Support

About this role

We are seeking a Mobile Device Management Administrator to join our team to manage provisioning of carrier services, client services, inventory, and financial management of the inventory/features. Candidate needs to be self-motivated, independent, detail oriented, client focused and a responsible team player.

Responsibilities include:

Maintain inventory of mobile devices in the Go Mobile Portal

Metric reporting for mobile devices

Liaison with telecom carriers, Tangoe TEM partner, internal DW Ops teams, client base and SVM partners.

Mobility budget management

Manage Wireless Procurement queue IN SNOW ticketing system

Manging and approving orders in GoMobile

Manage Apple Business Manager account

Create documentation on mobile device related procedures and workflows

Qualifications:

• Experience with Telecom Expense Management solutions
• Ability to work both independently and in a team environment
• Extensive knowledge of computer operations and applications to include proficiency in MS Windows, Word, Excel, and others. Must also be able to quickly learn new computer applications and carrier portal/Vendor tools (AT&T and Verizon) administration of data and reports
• Able to communicate and interface effectively with all levels of personnel, including management, customers, and vendors, and respond to issues or situations that require interpretation
• Excellent written and verbal communication skills
• Must be able to prioritize and multi-task in a fast-paced environment and be flexible to change.
• Must be self-motivated with excellent organizational and time management skills.
• Must have the ability to maintain the strict confidentiality of sensitive information.
• Experience with IOS Apple Devices
• Associate degree preferred

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.